Privacy Policy
This Privacy Policy explains how Keep, LLC (“Keep,” “we,” “us”) collects, uses and shares information through our website at https://getkeepapp.com (the “Website”) and our pre-launch email waitlist (the “Waitlist”).
The Keep app is still in development and isn’t available yet. This policy doesn’t cover the app. Before the app is released, we’ll publish a separate privacy policy that explains how the app handles information.
At a glance
- To join the Waitlist, you give us your email address. That’s all we ask for.
- The Website doesn’t use analytics, advertising pixels or tracking cookies.
- Our emails don’t track whether you open them or which links you click.
- We don’t sell your information or use it for advertising.
- You can leave the Waitlist at any time and ask us to delete your information.
The rest of this policy explains each of these points in detail.
1. Who we are
The Website and the Waitlist are operated by Keep, LLC, a Nevada limited liability company. If you have a question about this policy or your information, email privacy@getkeepapp.com.
2. Information we collect
Information you give us
- Waitlist. When you join the Waitlist, you give us your email address. The Waitlist form doesn’t ask for anything else.
- Emails you send us. If you email us at contact@, support@, privacy@ or providers@getkeepapp.com, we receive your email address, any name attached to it, and whatever you choose to include in your message. Our email is hosted by Google Workspace.
Please don’t send us health information, medication details or other sensitive information by email, including information about patients. We don’t need it to answer questions about the Website or the Waitlist.
Information collected automatically
- When you visit the Website. The Website is hosted and delivered by Cloudflare. Like any web host, Cloudflare processes technical information about each visit to deliver the site and protect it from abuse. This includes your IP address, the page requested, the date and time, your browser type and the referring page.
- When you join the Waitlist. The Waitlist form sends your email address directly from your browser to our email service provider, Loops. Loops keeps a contact record with your email address, the date you signed up, how you signed up (our website form) and whether you’re subscribed. As with any internet request, sending the form also gives Loops your device’s IP address and basic browser information.
- Pages hosted by Loops. The page you see when you confirm your sign-up, and the page you see when you unsubscribe, are hosted by Loops, not on the Website. These pages don’t set cookies or load third-party analytics.
Cookies and similar technologies
The Website doesn’t use cookies, browser storage, analytics tools, advertising pixels or similar tracking technologies. Our fonts and images are served from the Website itself, not from third parties.
In limited situations, our host, Cloudflare, may set a strictly necessary security cookie. For example, it might set one if it needs to check that a visitor isn’t an automated bot. These cookies are used only for security. They aren’t used to track you across websites or for advertising.
Information we don’t collect through the Website
The Website doesn’t ask for, and isn’t designed to collect, health information, medication information, weight, body measurements or fitness information. We don’t collect payment information, because nothing can be bought on the Website.
Our social media profiles (Instagram, Facebook and TikTok) are linked from the Website as plain links. We don’t embed their content or tools on the Website. If you visit those profiles, the platforms’ own privacy policies apply.
3. Our emails don’t track you
We don’t track whether you open our emails or which links you click. Our emails don’t contain tracking pixels. The links in them go directly to where they say, not through a tracking redirect. We don’t build engagement profiles of Waitlist subscribers.
To send email responsibly, Loops does record basic delivery information:
- whether an email was delivered or bounced;
- whether it was reported as spam;
- whether you confirmed your sign-up or unsubscribed.
We use this information only to deliver our emails and to honor your choices.
This is a permanent decision, not a default setting we expect to revisit.
4. How we use information
We use the information described above to:
- add you to the Waitlist and send the confirmation email that completes your sign-up;
- email you news about Keep’s launch and occasional updates about Keep’s development (we don’t send third-party offers);
- reply to messages you send us;
- operate, maintain and protect the Website, including preventing spam, abuse and fake sign-ups;
- comply with the law and enforce our Terms of Service.
We don’t sell your information, and we don’t use it for targeted advertising. We don’t use your email address to draw conclusions about your health. We don’t use your information to train artificial intelligence models.
5. How we share information
We share information only as described here.
- Service providers that handle information on our behalf and under our instructions:
- Loops (Astrodon Corporation), which stores the Waitlist and sends our emails;
- Cloudflare, Inc., which hosts and delivers the Website and provides security services;
- Google (Google Workspace), which hosts our @getkeepapp.com email.
- Legal and safety reasons. We share information when the law requires it, or when we believe in good faith that disclosure is needed to comply with legal process or to protect the rights, safety or property of Keep, our users or others.
- Business changes. If Keep is involved in a merger, acquisition, financing, reorganization or sale of assets, information may be transferred as part of that transaction. Whoever receives it must continue to handle it as this policy describes.
- With your permission. We share information when you ask us to, or agree that we may.
We don’t sell personal information, and we don’t share it with third parties for their own marketing. No third party collects information about your online activities over time and across different websites through our Website.
6. Your choices and rights
- Unsubscribe. Every update email includes an unsubscribe link, which works right away. You can also email privacy@getkeepapp.com and ask us to remove you, and we’ll do it within 10 business days.
- Unconfirmed sign-ups. If you don’t click the confirmation link, we won’t send you updates. We remove unconfirmed sign-ups in a monthly cleanup, so they’re deleted within 60 days of sign-up.
- Access, correction and deletion. Wherever you live, you can ask what information we have about you, ask us to correct it, or ask us to delete it. Email privacy@getkeepapp.com from the address in question. If you write from a different address, we’ll confirm the request by replying to the address in question before we act. You can also have someone you authorize make a request for you; we may ask for proof that you authorized them. We’ll respond within 30 days. When we delete your information, we delete it from the services we use to run the Waitlist and our email, not only from our own records.
- Appeals. If we decline your request, we’ll explain why. You can appeal by replying to our decision with “Appeal” in the subject line. We’ll respond to an appeal within 45 days and tell you the result and our reasons.
- Do Not Track and Global Privacy Control. We don’t track visitors across websites, so we don’t respond differently to browser Do Not Track signals. We don’t sell personal information or use it for targeted advertising, so there’s nothing for a Global Privacy Control signal to opt you out of.
7. How long we keep information
- Confirmed Waitlist sign-ups: until you unsubscribe or ask us to delete your information, or 12 months after the Keep app launches, whichever comes first.
- Unconfirmed sign-ups: deleted within 60 days of sign-up, in our monthly cleanup.
- Unsubscribed addresses: we keep only your email address and the date you unsubscribed, on a do-not-email list, so that we don’t email you again. If you ask us to erase it as well, we will. If we do, a later sign-up from the same address would be treated as new.
- Privacy requests: a record of the request and what we did, for 24 months.
- Emails you send us: 24 months after the last message in the conversation.
- Website request logs: processed by Cloudflare under its own retention practices. We don’t export or keep them.
We may keep information longer when we need it for a legal claim, a security investigation or a legal requirement.
8. Security
We use established service providers and limit access to Waitlist information to the people who need it to run Keep. We protect the accounts we use to run the Website, the Waitlist and our email with two-factor authentication. No website or email system is completely secure, and we can’t guarantee the security of information you send us.
9. Children and teens
The Website and the Waitlist are intended only for adults 18 or older. We don’t knowingly collect information from anyone under 18. If you believe someone under 18 has given us information, contact privacy@getkeepapp.com and we’ll delete it.
10. Where information is processed
Keep is operated from the United States. Our service providers may process information in the United States and in other countries where they or their own providers operate. If you’re outside the United States, your information will be transferred to and processed in the United States.
11. State privacy notices
California residents. This policy describes the personal information we collect through the Website, the categories of third parties we share it with, how you can review and request changes to it, how we respond to Do Not Track signals, and how we tell you about changes.
Nevada residents. We don’t sell covered information, as Nevada law defines that term. You can still send us a request directing us not to sell your covered information by emailing privacy@getkeepapp.com. We’ll respond within 60 days.
12. Changes to this policy
If we change this policy, we’ll post the new version on this page and update the “Last updated” date. We’ll also email confirmed Waitlist subscribers before a material change takes effect. Material changes include changes to what we collect, who receives it, or how we use Waitlist email addresses.
13. Contact us
Keep, LLC
Privacy questions and requests: privacy@getkeepapp.com
General questions: contact@getkeepapp.com
Support: support@getkeepapp.com
Healthcare providers: providers@getkeepapp.com
Mailing address: 6462 Losee Road, Suite 110-903 North Las Vegas, Nevada 89086